Feedback
Frequently Asked Questions
You can provide us with your feedback in few different ways.
Details you provide, are essential source of information that helps Spectrum Care improve on its client engagement relationship.
Email admin@1300helpers.com
Post Feedback and Complaint Department. PO Box 6359 Rouse Hill NSW 2155
Phone 1300HELPERS (1300 435 737)
Spectrum Care is committed to resolving your experience in an ethical, confidential, and timely manner and if your experience relates to a complaint. We will review and investigate it further, resolve the matter and monitor it to ensure it does not reoccur.
What happens during the process?
Your services will not be affected if you make a complaint.
You will not be made to feel bad because you gave negative feedback.
Your personal information will not be shared with anyone without your consent.
We manage complaints fairly and want to reach good results for you.
What Is Spectrum Care Response Time For Complaint?
Spectrum Care aim is to finalise complaints within 35 days from receiving the complaint form. Whilst we would always prefer to resolve your complaint directly, you are also able to make a complaint to any of the following outside agencies.
- NDIS Quality Safeguard Commission 1800 035 544
- Completing the NDIS complaint contact form
- Telephone Interpreter Services 13 14 50
- National Relay Service 13 36 77
- Australian Human Rights Commission 1800 620 241
- Multicultural Disability Advocacy Association (MDAA) 1800 629 072
We acknowledge the Traditional Owners of the land where we work and live. We wish to pay our respects to Elder’s past, present, and future. we celebrate the stories, culture, and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.